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Register Tutorial
Top Up Methods
Withdraw Tutorial
Horse Racing Tutorial
Ekor (Lottery) 4D Tutorial
Referrer
Terms & Conditions
Privacy Policy
Real Name Authentication
Winbox Register / Sign Up Tutorial
STEP 1:
By clicking the Winbox Sign Up button, users may request to bind their phone number or Email.
STEP 2:
After keying in the correct phone number /Email in the column, please click “Request OTP”.
STEP 3:
You may receive the OTP code sent by Winbox automated SMS bulk.
STEP 4:
Insert the 6-digit OTP, then click “Next”.
STEP 5:
Insert your user UID and Password.
STEP 6:
Done registering and Download App to play.
Winbox Withdraw User Guide
1. Select “Withdraw”.
2. Insert Withdraw Amount and Click “Submit”
3. Enter 6-digit Payment Pin.
4. Wait for Approval
Winbox Top Up Methods
Winbox Horse Racing Tutorial
Ekor Tutorial Bet 1
Ekor Tutorial Bet 2
Winbox Referrer QR Code
1. Click on Register new UID
2. Scan the QR code below or click on “Enter referrer manual”
3. Enter Referrer UID : WI888OX
Scan This QR Code
If it is manual, please enter the following code
Referrer: Wi888ox
Click here to sign up Winbox Account.
Click here for more assistance.
Click here if you already have a Winbox Account.
Winbox Term & Conditions
Terms and Condition
This page contains information explaining your rights in accessing and using Winbox Company website.
The Terms and Conditions relating to the games and promotions available on the Site are posted from time to time, which are incorporated herein by reference.
1. Definitions
1.1 The following provisions define the terms and conditions that govern your access and participation in any "play for real" services provided by Winbox or collectively referred to as "winbox", "we", "our" or "us" as the context requires. These provisions are intended to be read in conjunction with "Betting Rules", "Privacy Policy" and any other Terms and Conditions governing the use of the Services and Website(s) and the Information comprised therein (collectively these "Terms and Conditions").
1.2 "Games" means internet gaming system accessible and/or offered on the Site; "Betting" or "bet(s)" for the purpose of these Terms and Conditions include, without limitation, wagering, gaming and gambling conducted in relation to any and/or all of the Service(s) offered on the Website(s);
"Device(s)" mean any application access devices, including but not limited to personal computers, laptops, mobile phones, personal digital assistants, PDA phones, hand-held devices employed for the use of the Website(s) and Services;
"Software" means any computer programme, data file or any other content (including any user information relating to the foregoing) that is required to be installed on your Device to enable you to use and access the Website(s) and Services;
"Sportsbook" means the internet gaming system accessible and/or offered at the part of the Website and all related services and online gaming activities; "Services" means the Software and Games together.
2. Use of Site
2.1 You can only play the Games for money if you are:
i.a. 18 years of age or over; and
i.b. Have reached the age at which you are legally entitled to play the Games in whichever country you access our site.
ii. You are not allowed to register Winbox on the Website and use our services if you are a resident of Aruba, Australia, Bonaire, Curacao, France, Iran, Iraq, Netherlands, Saba, Spain, St Maarten, Statia, U.S.A or the U.S.A dependencies, United Kingdom. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.
2.2 If you are not entitled, Winbox reserves the right to:
i. immediately prevent your participation in Games and withdraw your account
ii. report you to the relevant authorities.
2.3 Clicking on the relevant "JOIN AND REGISTER" button during your registration, you acknowledge and accept that:
i. you are at least 18 years of age;
ii. you have read, fully understood and accepted these Terms and Conditions; and
iii. these Terms and Conditions constitute a legally binding agreement ("Agreement") between you and Winbox regarding the use of the Services.
2.4 You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.
3. Modification
3.1 We reserve the right to amend, update and modify these Terms and Conditions without prior notice, in our sole discretion. The amended, updated or modified Terms and Conditions shall be effective upon publication on the Website(s). Continued use of, access to and participation in the Services on or through our Website(s) and Device(s) after such publication constitute your acceptance to the modified or updated Terms and Conditions.
3.2 You acknowledge and agree that it is your sole responsibility to check for any amendments, updates and/or modifications. Winbox shall not constitute an obligation to notify you of such amendments, updates and/or modifications.
4. Intellectual Property
4.1 The information, material and data provided or made available to you on the Website(s), Services and/or in any other form including, without limitation, marketing programmes and materials, results, statistics, sporting data and fixture lists, odds and betting figures, text, graphics, video and audio content (the "Information"), belong to Winbox and our licensors and are meant for your personal and non-commercial use only.
4.2 You may not in any way or by any means adapt, copy, modify, reproduce, store, distribute, display, publish, transmit, sell, rent, lease or license or otherwise make the Information available to any other person, website, or media without our prior consent.
4.3 The Software, Services and the Information provided on the Website(s) are protected by copyright, trademarks and other forms of intellectual and proprietary rights. All rights, title and interest in and to the Software, Services and Information on the Website(s) are owned by, licensed to and/or controlled by Winbox and/or our licensors. You acknowledge that you do not acquire any rights, interests, or licences to the Software, Services and the Information through your use of the Website(s).
5. Conditions of Use
As a condition of use of the Services, you warrant and undertake that you shall not use or access the Website(s), Services, Software and/or the Information for any purpose that is unlawful under any law that is applicable to you or that is prohibited by and/or in breach of these Terms and Conditions. In particular (and in addition to all other representations and warranties set out in these Terms and Conditions), you warrant and undertake as a condition of your use of the Services:
i. that you are acting on your own behalf and in your own personal capacity and not on behalf of another person;
ii. that you are not restricted by limited legal capacity;
iii. that you are not diagnosed or classified as a compulsive gambler;
iv. that you are of the legal age of 18 and above;
v. that you are fully aware of the risk of losing money in the course of using the Services;
vi. that you are not using or depositing money which originate from illegal or unauthorised activities;
vii. that you are not conducting criminal or otherwise unlawful or unauthorised activities and/or intending to use your account opened with us in connection with such activities;
viii. that you shall not allow other persons to use your account for any criminal or otherwise unlawful activities including, without limitation, money laundering, under any law applicable to you or us;
ix. to keep your username, account number and password secure, confidential and protected against unauthorised access or use and to ensure that you notify us immediately if you misplace, forget or lose your account name or password;
x. to be solely responsible for any and all activities that occur under the access to and use of the Services on and through the Website(s) and/or Device(s) under your username, account number and password regardless of whether such access and/or use was authorised by or known to you or not;
xi. not to use the Website(s), Device(s), Software or the Information in any way which interferes the operational performance of the Services and the Website(s) to other users;
xii. not to solicit or in any manner seek to obtain any information relating to other users;
xiii. not to upload or distribute any program, file or data that contain viruses and may affect the operational performance of the Device(s), Software, Services and/or Website(s);
xiv. that your access to or use of the Services and Website(s) is not illegal or prohibited by laws or contractual obligations that are applicable to you from which you are currently accessing the Website(s) or using the Device(s);
xv. not to post or transmit to the Website(s) and/or to the Device(s) or to any other users, any unlawful, harassing, abusive, threatening, defamatory, obscene, indecent, inflammatory, racially or ethnically objectionable, pornographic or profane material, or any that could be considered a criminal offence;
xvi. that you are not an officer, director, employee, affiliate or agent of Winbox or any company related to Winbox, or a relative or housemate of any of the foregoing.
6. Registration and Membership
6.1 In order to bet with Winbox, you must complete the application for account opening and membership. We reserve the right to reject your Membership Application without reference to you or assigning any reason whatsoever.
6.2 You represent and undertake that all information supplied when registering and completing the Membership Application is accurate, true and complete in all respects including, your name, sources of funds (including the relevant bank accounts and card numbers) and residential address.
6.3 We will take reasonable and appropriate measures to ensure that any personal information disclosed to us shall remain confidential. We will not report or disclose your personal data or betting information unless compelled to do so by any applicable laws and regulations.
6.4 It is your sole responsibility to keep your personal information confidential. We reserve the right to disclose and transfer your personal data to our respective payment settlement service providers and financial institutions to the extent necessary for the completion of payments.
6.5 It is your sole responsibility to ensure that the laws applicable to you do not prohibit you from using and accessing the Website(s) and/or using and participating in the Services.
6.6 We reserve the right to request further evidence of identification and age from you to verify your Membership Application (e.g. valid picture identification). If there is any change to your information details, you shall notify us of the relevant change immediately.
6.7 We reserve the right to confirm your name and address by post. Winbox may, at our discretion, undertake additional security checks against any information that you provide. By agreeing to these Terms and Conditions you give consent for Winbox to access, use and store any identification verification or checks that may be made against you.
7. Placement of Bets
7.1 We accept bets for games that are advertised on the Website(s) and/or through the Device(s). All such bets are subject to the Betting Rules applicable to each event or game, and to these Terms and Conditions. If a manifest error or mistake occurs or an incorrect participant is quoted for any event, all bets placed on that event shall be void. In the event of any malfunction to the Winbox Company gaming system, Winbox reserves the right to void any and all bets placed.
7.2 Notwithstanding any other provision in these Terms and Conditions, Winbox reserves the right, in our absolute discretion, to decline all, or part, of any bet placed without providing any reason whatsoever.
7.3 We only accept bets made through the internet in compliance with these Terms and Conditions. Bets are not accepted in any other form (whether by post, email, fax or otherwise) and will be void regardless of the outcome.
7.4 Winbox reserves the right to suspend and or close a customer's account at any time if it is believed that you have breached any of these Terms or have acted in a manner of cheating, hacking, attacking, manipulating or damaging the normal betting spirits. Any winnings and/or payout including balance in the account shall be deemed forfeited and invalid.
7.5 Any forms of "abnormal bets" including the use of artificial intelligence or "bots" on the Internet will be VOID without prior notification. Any attempt or actual use of artificial intelligence by members will lead to termination of their account.
7.6 Bets will be validly placed if your username and password have been entered correctly, provided if there are sufficient funds in your account. It is your sole responsibility to ensure that the details of your bets are correct. Once your bets have been placed and confirmed by us, they may not be cancelled, revoked or changed.
7.7 You are responsible and liable for all activities and transactions that take place through the use of any of the following:
i. your name;
ii. your account number;
iii. your username and password
7.8 Bets will be deemed valid and accepted by Winbox when a transaction ID is displayed on your screen and duly reflected in your transaction history.
7.9 No betting is permitted after the commencement of an event and/or where the outcome of an event is known at the time of placement of your bet. If any event is erroneously left open for betting after the commencement of the event and/or where the outcome of an event is known, Winbox reserves the right to decline or void such bets placed. If for any reason a bet is inadvertently accepted by Winbox after an event or match has commenced, Winbox reserves the right to cancel and void such bet. Acceptance of any bet shall be at the sole discretion of Winbox.
7.10 Unless stated otherwise, the result of a match or event will be determined on the day of its conclusion for betting purposes. The winner of an event or game will be determined on the date of the event's conclusion according to the Betting Rules.
7.11 Winbox does not recognise suspended games, protests or overturned decisions for betting purposes.
7.12 You acknowledge that any and all odds, lines and handicaps are subject to fluctuation without notice, and the foregoing will become fixed only at the time of acceptance of the bet by us. Where a manifest error, mistake or system failure results in an incorrect odd, line or handicap taken in a bet, Winbox may in our absolute discretion (but shall not be obliged to) make reasonable efforts to contact you to allow the choice of placing another bet at the correct odds, lines and handicaps.
7.13 We will not accept any simultaneously placed bets on one event from you. In respect of any bet and the associated transactions therewith, the decision Winbox is final and conclusive.
8. Software License
8.1 You hereby acknowledge and agree that the Software that is made accessible to you is the property of The Company and that you do not gain any rights to such Software whatsoever. You may not in any way or by any means adapt, copy, modify, reproduce, store, distribute, display, publicly perform, broadcast, publish, transmit, sell, rent, lease or license or otherwise communicate or make available such Software to any other person, website or on any other media and/or device.
8.2 Winbox grants to you a personal, non-exclusive, non-transferable and revocable licence to install and use the Software on your Device(s) (the "Licence") PROVIDED THAT such installation and use is made through a Device of which you are the primary user.
8.3 The Software is licensed and distributed by Winbox solely for the purpose of enabling users of the Software to fully access and utilise the Services.
8.4 You are not allowed to:
i. install or load the Software onto a server of other networked device;
ii. copy, distribute, transfer, assign the Software to any other person;
iii. rent, lease, sub-licence or transfer the Software to any third party;
iv. create or provide any means through which the Software may be used by others;
v. translate, decompile, disassemble, modify, create derivative works based on the Software; or
vi. use the Software in a manner prohibited by applicable laws or regulations.
9. Settlement of Transactions
9.1 Winbox reserves the right not to settle a transaction in the event of discrepancies between the bank account and registered name.
9.2 Your winnings are exclusive of bet amount and this should be considered when placing your bet.
9.3 Winbox shall not be responsible or liable to you for any funds credited to an account in error, and Winbox reserves the right to void any transactions involving such funds. Should funds be credited to your account in error, it is your responsibility to inform Winbox immediately.
9.4 Payment of any taxes, fees, charges or levies that may apply to your winnings under any applicable laws shall be your sole responsibility.
10. Collection of Winnings
10.1 Your winnings from settled bets are credited to your account and shall be withdrawn in accordance with our Terms and Conditions.
10.2 We will not release your funds under any circumstances if the full value of your deposit is not played through in full.
10.3 Withdrawals of money from your account may only be made in the same currency in which deposits were made.
10.4 The bank account used for the original placement of the deposit must be the same as the name of the registered account.
10.5 Winbox reserves the right to make a charge to your account to cover all reasonable cost relating to both the deposit and withdrawal.
11. Promotions
11.1 All the promotion in Winbox is not allowed for multiple accounts, if there is any collusion or usage of multiple account, all bonus and winning amount will be confiscated.
11.2 Turnover on all types of non-live table games (e.g. Blackjack, Video Poker, Craps, American Roulette, Baccarat and other non-live table games) and non-slot games, will not count towards this turnover requirement unless SPECIFICALLY stated.
11.3 Winbox will only calculate the amount of bets that have been settled and with the result of winning or losses as effective turnover.
11.4 The required turnover subjected to all bonuses are not counted as effective rebate.
11.5 Given bonuses are only valid for thirty (30) days, starting from the date they are issued, unless otherwise stated in the bonus' terms and conditions. If a player fails to make the prerequisite value of wagers before the expiration, the bonus funds and money won using money bonus funds will be removed from the player's account.
11.6 Winbox reserves the right to decide unilaterally to execute and, at any time without prior notice, to modify, change, stop, cancel and/or invalidate the promotion.
11.7 All promotions or special offers introduced are subjected to these Terms and Conditions. Winbox reserves the right to suspend, withdraw or modify such any promotions at any time.
11.8 In the event that Winbox believes a user is abusing or attempting to abuse a promotion, Winbox may, at our sole discretion, block, deny, suspend, withhold or withdraw any user from the promotion.
11.9 Winbox reserves the right to void any or all bets made by any individual/group of people acting in liaison/collusion and attempts of fraudulent. The money in the accounts will be confiscated immediately.
12. Indemnity
12.1 You agree to indemnify and hold Winbox, our employees, officers, directors, licensees, distributors, affiliates, subsidiaries and agents for any loss, damage or claim (including reasonable legal fees) that may incur out of violation of the Terms and Conditions and/or Betting Rules.
13. Violation
13.1 Winbox reserves the right to seek all remedies in respect of any violation of these Terms and Conditions, including the right to deny or restrict access to the Services, Website(s) and Information to any particular person, terminate your account or to block access from a particular Internet address at any time and at our sole and absolute discretion.
13.2 You agree to fully indemnify and hold harmless Winbox and its affiliates, employees, agents and associates from and against all claims, demands, liabilities, damages, losses, costs and expenses, including legal fees and any other charges whatsoever that may arise as a result of:
i. your breach of the Agreement, in whole or in part;
ii. violation of any law or third party rights;
iii. use of Services and/or Site by you or other person using your Winbox login details
14. Miscellaneous
14.1 The English language version of this Agreement shall be the prevailing version in the event of any discrepancy between any translated versions of this Agreement.
14.2 This Agreement constitutes the entire understanding and agreement between Winbox and you regarding the Services and the Site and supersedes any prior agreement, understanding or arrangement between Winbox and you.
Terms & Conditions
Winbox Terms & Conditions
This page contains information explaining your rights in accessing and using Winbox Company website.
The Terms and Conditions relating to the games and promotions available on the Site are posted from time to time, which are incorporated herein by reference.
1.1 The following provisions define the terms and conditions that govern your access and participation in any "play for real" services provided by Winbox or collectively referred to as "winbox", "we", "our" or "us". These provisions are intended to be read in conjunction with "Betting Rules", "Privacy Policy" and any other Terms and Conditions governing the use of the Services and Website(s). 1.2 "Games" means internet gaming system accessible and/or offered on the Site. "Device(s)" mean any application access devices including personal computers, laptops, mobile phones. "Software" means any computer programme required to be installed on your Device to enable you to use the Website(s) and Services. "Sportsbook" means the internet gaming system and all related services and online gaming activities.
2.1 You can only play the Games for money if you are 18 years of age or over and have reached the legal age in your country. You are not allowed to register if you are a resident of Aruba, Australia, Bonaire, Curacao, France, Iran, Iraq, Netherlands, Saba, Spain, St Maarten, Statia, U.S.A or the U.K. 2.2 If you are not entitled, Winbox reserves the right to immediately prevent your participation and report you to authorities. 2.3 By clicking "JOIN AND REGISTER" you confirm you are at least 18, have read and accepted these Terms, and that these Terms constitute a legally binding agreement. 2.4 You cannot transfer, sell, or pledge your account to another person.
3.1 We reserve the right to amend, update and modify these Terms and Conditions without prior notice. The amended Terms shall be effective upon publication. Continued use constitutes your acceptance of the modified Terms. 3.2 It is your sole responsibility to check for any amendments. Winbox shall not be obligated to notify you of such changes.
4.1 All information, material and data on the Website(s) including marketing materials, statistics, odds, text, graphics, video and audio content belong to Winbox and are for your personal and non-commercial use only. 4.2 You may not adapt, copy, modify, reproduce, store, distribute, publish, transmit or sell the Information without our prior consent. 4.3 The Software, Services and Information are protected by copyright and proprietary rights owned by or licensed to Winbox. You do not acquire any rights through your use of the Website(s).
You warrant that you are acting on your own behalf, are not restricted by limited legal capacity, are not a compulsive gambler, are of legal age 18+, are fully aware of the risk of losing money, are not using funds from illegal activities, are not conducting unlawful activities, will keep your account credentials secure, are solely responsible for all activities under your account, will not interfere with platform operations, will not solicit information from other users, will not upload viruses, will not post unlawful or offensive content, and are not an officer, director or employee of Winbox.
6.1 You must complete the application for account opening. We reserve the right to reject your Membership Application without reason. 6.2 All registration information must be accurate and complete including name, sources of funds and residential address. 6.3 We will keep your personal information confidential unless compelled by law. 6.4 It is your sole responsibility to keep your personal information confidential. 6.5 You must ensure applicable laws do not prohibit you from using our services. 6.6 We reserve the right to request identification and age verification. 6.7 We reserve the right to confirm your name and address and undertake additional security checks.
7.1 All bets are subject to Betting Rules. Manifest errors will result in bets being void. 7.2 Winbox reserves the right to decline any bet without reason. 7.3 We only accept bets made through the internet. 7.4 Winbox may suspend accounts for cheating, hacking or manipulating. 7.5 "Abnormal bets" including AI or bots will be VOID. 7.6 Once bets are confirmed they may not be cancelled. 7.7 You are liable for all transactions under your name, account number and password. 7.8 Bets are valid when a transaction ID is displayed. 7.9-7.13 No betting permitted after event commencement. Winbox decisions on all bets are final and conclusive.
8.1 The Software is the property of The Company and you do not gain any rights to it. 8.2 Winbox grants you a personal, non-exclusive, non-transferable and revocable licence to install and use the Software on your Device(s). 8.3 The Software is licensed solely to enable users to access the Services. 8.4 You are not allowed to: install on networked servers, copy or distribute, rent or sub-licence, create means for others to use, decompile or modify, or use in a manner prohibited by applicable laws.
9.1 Winbox reserves the right not to settle a transaction in the event of discrepancies between the bank account and registered name. 9.2 Your winnings are exclusive of bet amount. 9.3 Winbox is not liable for funds credited in error and reserves the right to void such transactions. 9.4 Payment of any taxes or fees applicable to your winnings is your sole responsibility.
10.1 Winnings from settled bets are credited to your account and shall be withdrawn in accordance with our Terms. 10.2 We will not release funds if the full deposit value has not been played through. 10.3 Withdrawals may only be made in the same currency as deposits. 10.4 The bank account used for deposits must match the registered account name. 10.5 Winbox reserves the right to charge for reasonable costs relating to deposits and withdrawals.
11.1 Promotions are not allowed for multiple accounts — collusion will result in confiscation of all bonuses and winnings. 11.2 Non-live table games and non-slot games do not count towards turnover unless SPECIFICALLY stated. 11.3 Only settled bets with winning or losing results count as effective turnover. 11.4 Turnover subjected to bonuses are not counted as effective rebate. 11.5 Bonuses are valid for 30 days. 11.6-11.9 Winbox reserves the right to modify, suspend or void any promotions and to block users abusing promotions.
12.1 You agree to indemnify and hold Winbox, our employees, officers, directors, licensees, distributors, affiliates, subsidiaries and agents for any loss, damage or claim (including reasonable legal fees) that may incur out of violation of the Terms and Conditions and/or Betting Rules.
13.1 Winbox reserves the right to seek all remedies for any violation including denying access, terminating your account or blocking your IP address. 13.2 You agree to fully indemnify and hold harmless Winbox from all claims, demands, liabilities, damages and losses arising from: your breach of the Agreement, violation of any law or third party rights, or use of Services by any person using your Winbox login details.
14.1 The English language version of this Agreement shall be the prevailing version in the event of any discrepancy between any translated versions of this Agreement. 14.2 This Agreement constitutes the entire understanding and agreement between Winbox and you regarding the Services and the Site and supersedes any prior agreement, understanding or arrangement between Winbox and you.
Winbox Privacy Policy
Privacy and Policy
This Privacy Policy is effective from 15 May, 2019. We may change this Privacy Policy at any time, and if we do so will post the changes to this page as well as the date that the changes take effect.
We at Winbox, care deeply about privacy, security, and online safety, all of which are a significant part of the Winbox mission: to protect users of our products and services from the risks of theft, disruption, and unauthorised access to their online information and activities. This Privacy Policy is designed to inform you about how we collect, use, and share your personal data through our website or when you interact with us.
This Privacy Policy below sets out in detail how we process your personal data, and we encourage and recommend that you read it in full. We understand that people have busy lives though, and so wanted to help you by providing a brief overview of how and why we process your personal data.
1. Introduction
1.1. This Privacy Policy sets out the way in which Winbox Plc ("we" or "us"), a company incorporated and registered in the isle of Man, collects and processes Personal Information (as defined in paragraph 2.1 below). If you have any questions about this Privacy Policy or the processing of your Personal Information, please contact us at Privacy@Winbox.com
1.2. We operate the website under the Winbox Group companies banner. We will share your Personal Information in accordance with this Privacy Policy.
1.3. By using our website, you acknowledge Winbox (and any companies in our Group) will process your Personal Information in accordance with this Privacy Policy, including for the purposes set out in paragraph 5 below. If you do not wish to provide your Personal Information on the basis set out in this Privacy Policy, you should not enter the relevant information on the website forms, or otherwise provide us with any of your Personal Information. However, if you do not provide your Personal Information, we may not be able to provide support regarding your queries.
1.4. Capitalised terms are defined in this Privacy Policy
2. The information we collect
2.1. As part of operating the Website, we collect your Personal Information. "Personal Information" means any information from which you can be personally identified, including your name, email address, home or business address and telephone number. Please see paragraph 5 for exhaustive list of personal data collected.
2.2. We collect Personal Information that you provide to us, including when you register interest and information you provide in communications with us. In addition, we collect information about your use of the website. We will also collect other information necessary for us to process your Personal Information for the purposes set out in this Privacy Policy.
3. Information we collect through Cookies and similar technologies
3.1 We collect information through "Cookies" and other similar technologies (e.g. pixel tags or links). This helps us to remember you when you visit the Website, and to improve your experience.
3.2 We also use information collected through "Cookies" and other similar technologies to detect any abuse of our Website and Services, and to help verify your age upon entry of site.
3.3 To find out more about "Cookies" and similar technologies please see paragraph 13 of this Privacy Policy. More information about the purposes of the "Cookies" what is collected and how we use the data, this can be found in paragraph 13.5.
4. Information collected from third parties and how we use it
We do not use information from any third-party service providers.
5. How we use your Personal Information
5.1. In accordance with data protection laws, we will only process your Personal Information where we have a lawful basis for doing so. In respect of your Personal Information, these bases are:
Via the Player enquiry form, if you have a complaint (account, gameplay issues withdrawal issues) or you wish to self-exclude, we will collect: Full name, full address, contact number, email address.
Via Sales enquiry form: If you wish to initiate a commercial agreement with Winbox, we will collect Full name, country of origin, email address and contact phone number.
Via the Careers page: we will collect your CV (which contains full name, contact number, email address, education, work experience etc.) that you submit for an application for open position with Winbox.
Reporting Security issues (direct email from you): The information you supply our security team, when advising of any technical issues. For example, your email address, your name and contact details Phone number / address if you choose to provide this in the email.
Via Marketing / Merchandise provision (Business Partners only):
Your email address for general correspondence, Marketing news and Service News,
your name, address & Contact number for the provision of merchandise and/or corporate gifts
6. Disclosure of your Personal Information
6.1. We may, for the identified stated purposes, disclose your Personal Information to any of the following recipients:
6.1.1. any company within our Group (including to its employees and sub-contractors) which assists Winbox in fulfilling the stated purposes or which otherwise has a need to know such information;
6.1.2. any third party which assists Winbox in fulfilling the stated purposes, including (but not limited to) providing support through Human Resources, Commercial team, Compliance team or our Information Security team;
6.1.3. any third party which can which assists Winbox in verifying the accuracy of your Personal Information, including financial institutions and credit reference agencies (a record of the search may be retained by such third party), if required with the Self Exclusion request;
6.1.4. any third party which assists Winbox in monitoring use of our website, including the detection and prevention of fraud and collusion.
6.1.5. to Operators when supporting in Self-exclusion requests or complaints;
6.1.6. any contractors or other advisers auditing any of our business processes or who have the need to access such information for the purpose of advising Winbox;
6.1.7. any law enforcement body which may have any reasonable need to access your Personal Information;
6.1.8. any regulatory body or authorised entity (e.g. a sporting body or law enforcement agency) which may have any reasonable requirement to access your Personal Information; and
6.1.9. any potential purchaser of our business or any investors in it or in any company within our Group (including in the event of insolvency).
6.2. If at any time you wish us to stop processing your Personal Information for the above Purposes (stated in paragraph 5), you should contact us and we will take the appropriate steps to stop doing so, if there are no regulatory requirements. Please contact Privacy@Winbox.com
7. Marketing Preferences
7.1. Winbox or any company within Winbox Group will not send you unsolicited information regarding any third party's products or services.
7.2. As part of any account registration process (business partners only), you will have the opportunity to choose whether or not to receive information on Winbox offers and promotions.
7.3 At the time of setting up your account by Winbox (for business partners only), this is on the basis you wish to be kept updated on Winbox promotions and services. You will have the opportunity to inform us that you no longer wish to receive them. You may update your marketing preferences at any time by clicking on the "unsubscribe" link in an email and following the instructions or contact Opt-out@Winbox.com.
8. Transfer of your Personal Information outside of the EEA
Your Personal Information will be transferred outside of the European Economic Area, both to us and other members of our Group. This includes, but is not limited to, the Ukraine, Isle of Man, Guernsey, Philippines. Please refer to Paragraph 5 for the explicit list of all geographic locations, associated with the purposes. Where we transfer your personal data outside of the EEA, we will put in place adequate measures to ensure that your Personal Information is kept secure (and such adequate measures shall include: (i) transferring to a jurisdiction which the European Commission recognises as providing adequate protection for the rights and freedoms of data subjects in connection with the processing of their personal data; and (ii) transfers pursuant to standard contractual clauses in accordance with European Commission decisions on transferring personal data).
9. Updating your Personal Information
You may request an update or deletion of your Personal Information at any time via the relevant contact page or Privacy@Winbox.com.
10. Your rights
10.1. You have the following rights in relation to your Personal Information:
10.1.1. a right to access your Personal Information as held by us (also known as a subject access request);
10.1.2. a right to receive certain Personal Information in machine-readable format;
10.1.3. a right to object to processing where the lawful basis is that it is in our legitimate interests, but please note that we may still process your Personal Information where there are other relevant lawful bases or where we have compelling grounds to continue processing your Personal Information in our interests which are not overridden by your rights, interests or freedoms;
10.1.4. a right to have inaccurate Personal Information rectified;
10.1.5. a right to have certain Personal Information erased where it is no longer necessary for us to process it, where you have withdrawn your consent pursuant to paragraph 10.1.8, where you have objected pursuant to paragraph 10.1.3, where your Personal Information has been unlawfully processed, or where erasing your Personal Information is required in accordance with a legal obligation;
10.1.6. a right to request an explanation of the logic involved where we make decisions about you solely through automated means;
10.1.7. a right to complain to the Information Commissioners Office; if you have any complaints regarding Data Protection.
10.1.8. where we have specifically requested your consent to process your Personal Information and have no other lawful conditions to rely on, you have the right to withdraw this consent; and
10.1.9. a right to object to direct marketing, which can be done by opting out of direct marketing via the communication itself. You also have a right to object to any profiling to the extent that it relates to direct marketing only.
10.2. If you are unsure about your rights or are concerned about how your Personal Information may be processed, you should contact your national data protection regulator.
10.3. If you would like to exercise any of your rights, then you can do so by contacting us as described below. Please be aware that while we will try to accommodate any request you make in respect of your rights; they are not absolute rights. This means that we may have to refuse your request or may only be able to comply with it in part.
10.4. Where you make a request in respect of your rights, we will require proof of identification. We may also ask that you clarify your request. We will aim to respond to any request within one month of verifying your identity. If we receive repeated requests or have reason to believe requests are being made unreasonably, we reserve the right not to respond.
11. Retention of your Personal Information
We will retain your Personal Information for the period necessary for us to provide you with our Services and to comply with our legal and regulatory responsibilities. Accordingly, please refer to paragraph 5 for the retention periods. Where it is no longer necessary for us to process your Personal Information, we will delete it sooner as stated in section 5.2. If you request that you should not be able to access our Services (i.e. self-exclude), we will retain this information for a maximum of 6 years, from request, before deletion.
12. Contacting Us
12.1. If at any time you believe that we have not adhered to this Privacy Policy, please contact our privacy team at Privacy@Winbox.com
13. Our use of Cookies
13.1. We may collect anonymous information about your use of the Website using "cookies", pixel tags and similar functionality. A "cookie" is a small file of text which is downloaded onto your computer when you access the Website, and it allows us to recognise when you come back to the Website. We use cookies for the operation of this website. For these purposes, Cookies are placed on your device to identify you in the future when you visit our website or connect with any of our applications. The cookies used on this Website are either set by us or by our third-party service providers, and fall into the following categories:
1) Strictly Necessary – these cookies are essential in order to enable you to move around the Website and use its features. If you remove or disable these Cookies, we cannot guarantee that you will be able to use our Websites or benefit from all our security features.
Some of these are "session cookies", which stay in place only for the duration of your visit to our website and are deleted at the end of your browsing session. Others are "persistent cookies", which remain on your device for a period of time after you have left the Website. See 13.5 for retention periods of each cookie.
13.2. Most browsers have cookies enabled by default, but you are able to change your cookies settings, which are usually found in the 'options' or 'preferences' menu of your internet browser. You can block any cookies from any website by activating the setting on your browser that allows you to refuse the setting of some or all cookies. However, if you block all cookies you may not be able to access all or part of our Website. You can also use your browser settings to delete cookies. For more information about how to disable cookies in your browser please visit www.allaboutcookies.org.
13.3. As part of the Website's operation, our Website automatically logs internet IP addresses. We do NOT log any e-mail address of visitors to the Website.
13.4. While the Website may contain links to websites operated by parties other than us, we are not responsible for the privacy practices or content of such websites.
Privacy and Policy
Winbox Privacy Policy
This Privacy Policy is effective from 15 May, 2019. We may change this Privacy Policy at any time.
We at Winbox, care deeply about privacy, security, and online safety.
1.1. This Privacy Policy sets out how Winbox Plc collects and processes Personal Information. Questions can be directed to Privacy@Winbox.com. 1.2. We operate under the Winbox Group companies banner and will share your Personal Information accordingly. 1.3. By using our website, you acknowledge Winbox will process your Personal Information as outlined. If you do not provide your Personal Information, we may not be able to support your queries. 1.4. Capitalised terms are defined in this Privacy Policy.
2.1. We collect Personal Information including your name, email address, home or business address and telephone number. See paragraph 5 for the exhaustive list. 2.2. We collect Personal Information you provide when registering or communicating with us, plus information about your use of the website and other information necessary to process your Personal Information.
3.1 We collect information through "Cookies" and similar technologies to remember you and improve your experience. 3.2 We also use Cookies to detect abuse and verify age. 3.3 More information about Cookies can be found in paragraph 13 and the purposes of Cookies in paragraph 13.5.
We do not use information from any third-party service providers.
5.1. We process your Personal Information only where we have a lawful basis. Via the Player enquiry form we collect full name, address, contact number, email. Via Sales enquiry form we collect full name, country, email, contact phone. Via Careers page we collect your CV. For Security issues we collect your email, name and contact details. Via Marketing / Merchandise (Business Partners only) we collect your email address, name, address and contact number.
6.1. We may disclose your Personal Information to: companies within our Group, third parties assisting with HR/Commercial/Compliance/Security, financial institutions verifying your information, third parties monitoring fraud and collusion, Operators for self-exclusion, auditing contractors, law enforcement bodies, regulatory bodies, and potential purchasers of our business. 6.2. To stop processing, contact Privacy@Winbox.com
7.1. Winbox will not send unsolicited information about third party products or services. 7.2. Business partners can choose whether to receive Winbox offers and promotions during registration. 7.3. You can update marketing preferences at any time by clicking "unsubscribe" or contacting Opt-out@Winbox.com.
Your Personal Information will be transferred outside of the EEA to countries including Ukraine, Isle of Man, Guernsey, Philippines. We will put in place adequate measures to ensure your Personal Information is kept secure, including standard contractual clauses in accordance with European Commission decisions.
You may request an update or deletion of your Personal Information at any time via the relevant contact page or Privacy@Winbox.com.
You have the right to: access your Personal Information, receive it in machine-readable format, object to processing, have inaccurate data rectified, have certain data erased, request explanation of automated decisions, complain to the Information Commissioners Office, withdraw consent, and object to direct marketing. Contact your national data protection regulator if unsure. We aim to respond within one month of verifying your identity.
We will retain your Personal Information for the period necessary to provide our Services and comply with legal obligations. Where it is no longer necessary, we will delete it as stated in section 5.2. If you self-exclude, we will retain your information for a maximum of 6 years before deletion.
12.1. If at any time you believe that we have not adhered to this Privacy Policy, please contact our privacy team at Privacy@Winbox.com
13.1. We collect anonymous information using "cookies" and pixel tags. Cookies are placed on your device to identify you on future visits. They fall into categories including Strictly Necessary cookies. Some are "session cookies" deleted at end of browsing, others are "persistent cookies". 13.2. Most browsers have cookies enabled by default. You can change settings to block or delete cookies — visit www.allaboutcookies.org for more info. 13.3. Our Website automatically logs internet IP addresses but does NOT log email addresses. 13.4. We are not responsible for the privacy practices of third-party linked websites.
Real Name Authentication Tutorial Q&A
Frequently Asked Questions (FAQs)
The same bank account can be bind with unlimited UID.
Real-name authentication is not mandatory, but without verified, you will not be able to transfer money, receive money, and add friends.
The reward 100 is based on the bank account. For example, a user who has 5 bank accounts will get 5 rewards, but must use 5 UIDs for real-name authentication.
To prevent people with intentions from using the company account to conduct fraudulent activities.
Each bank account which bind to a real-name authentication can only get once first recharge reward.
According to the platform, minimum top up amount is RM20.
After real-name authentication, only recharge via Bank Transfer can get the first recharge reward.
Bank account with any name can be used for recharge without real-name authentication but withdrawal can only be make to the latest bank account which use for recharge.
Yes, no problem.
Each UID can only be bind to one real-name authentication.
Yes, registration is required through this website.
Click here to sign up Winbox Account.
Click here for more assistance.
Click here if you already have a Winbox Account.